Post-Trauma Mobile Service: A Case Study of Psychological Counseling Service with Mobile Internet Technology

The 5.12 Wenchuan earthquakes has not only caused great loss of lives and properties of people in disastrous area, but also has brought profound psychological trauma to the victims. A post-trauma mobile service (PTMS) is developed and implemented in Sichuan province which combines the psychological counseling knowledge and mobile Internet technology. The PTMS service creates a new mode for long distance psychological counseling service. Psychologists and consultants can arrange psychological test and deliver guidance to the victims in Sichuan whenever and wherever they want. Field test result shows that this PTMS service platform and service mode can significantly reduce the cost and improve the effectiveness of psychological counseling service in stricken area.