Empirical Analysis on Risk Factors of IT Service Management Project Implementation

Empirical Analysis on Risk Factors of IT Service Management Project Implementation

Firstly,this paper identifies the risk factors which result in the failure of implementing IT service management project, then they are sorted in accordance with the importance degree of risk, and discover the most critical 20 risk factors. Finally, Interpretive structural model (ISM) is applied to...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: Jiangping Wan, Shiqing Zhu, Yunfeng Wang
Format: Tagungsbericht
Sprache:eng
Schlagworte:
Companies
Energy management
Failure analysis
Management training
Project management
Quality management
Risk analysis
Risk management
Software development management
Technology management
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Beschreibung
Zusammenfassung:Firstly,this paper identifies the risk factors which result in the failure of implementing IT service management project, then they are sorted in accordance with the importance degree of risk, and discover the most critical 20 risk factors. Finally, Interpretive structural model (ISM) is applied to determine the causal relationship of 20 risk factors, and ISM model of risk factors of IT service management project implementation is constructed, and 6 root risk factors are identified.
ISSN:2161-9646
DOI:10.1109/WiCom.2008.2813