Estimating business value of IT services through process complexity analysis

In this paper we propose a methodology to estimate business value of IT services. We investigate how to apply quantitative studies for IT service management processes that allows us to link measurable performance improvements with concrete business value. Specifically, we follow an Information Techn...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Yixin Diao, Bhattacharya, K.
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Costs Information management Information technology Innovation management Investments Libraries Outsourcing Software packages Steady-state Technology management
Online-Zugang:	Volltext bestellen
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