Case study on retail customer communication applying ubiquitous computing

The use of mobile information systems and communication technology furthers the informatization and automation of operating processes. In the retail industry, mobile communication technology affords new forms of customer communication by establishing electronic and individually designable channels o...

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Bibliographische Detailangaben
Hauptverfasser: Struker, J., Sackmann, S., Muller, G.
Format: Tagungsbericht
Sprache:eng
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