How Does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring, and Effort

In this study, we investigate how trust affects the performance of ongoing teams. We propose a multiple mediator model in which different team processes act as mediating mechanisms that transmit the positive effects of trust to team performance. Drawing on a data set of ongoing tax consulting teams,...

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Veröffentlicht in:Academy of Management journal 2010-06, Vol.53 (3), p.535-549
Hauptverfasser: de Jong, Bart A, Elfring, Tom
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Elfring, Tom
description In this study, we investigate how trust affects the performance of ongoing teams. We propose a multiple mediator model in which different team processes act as mediating mechanisms that transmit the positive effects of trust to team performance. Drawing on a data set of ongoing tax consulting teams, we found support for the mediated effects of trust via team monitoring and team effort. Our results did not support the mediating role of "team reflexivity." These findings contribute to understanding how trust operates within ongoing teams in a way that is distinct from what is known from studies of short-term teams. [PUBLICATION ABSTRACT]
doi_str_mv 10.5465/amj.2010.51468649
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subjects Business administration
Economics and Finance
Group performance
Humanities and Social Sciences
Job performance
Management research
Monitoring
Organizational behavior
Organizational behaviour
Reflexivity
Studies
Teams
Teamwork
Trust
title How Does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring, and Effort
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