Exploring Digital Conversation Corpora with Process Mining

Understanding how sentences constitute conversations is still a matter of disagreement. The automatic analysis of corpora can bring new perspectives on this issue. We show that process mining, a computer science approach for analysing human behaviour, enables the inductive identification of within-t...

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Veröffentlicht in:Corpus pragmatics : international journal of corpus linguistics and pragmatics 2018-06, Vol.2 (2), p.193-215
Hauptverfasser: Compagno, Dario, Epure, Elena V., Deneckere-Lebas, Rébecca, Salinesi, Camille
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container_title Corpus pragmatics : international journal of corpus linguistics and pragmatics
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creator Compagno, Dario
Epure, Elena V.
Deneckere-Lebas, Rébecca
Salinesi, Camille
description Understanding how sentences constitute conversations is still a matter of disagreement. The automatic analysis of corpora can bring new perspectives on this issue. We show that process mining, a computer science approach for analysing human behaviour, enables the inductive identification of within-turn regularities in digital conversations. We use speech acts as a way to discretise conversations and enable the analysis. To this end, we develop a fine-grained, corpus-independent classification of speech acts that we describe and validate. We perform a manual sentence-by-sentence multi-label contextual annotation of a corpus of digital conversations and we explore it with process mining. Our results suggest that speech act theory could be extended to include typicality conditions for sequences of utterances.
doi_str_mv 10.1007/s41701-018-0030-6
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subjects Computational Linguistics
Computer Appl. in Arts and Humanities
Humanities and Social Sciences
Library and information sciences
Linguistics
Original Paper
Pragmatics
Semantics
Social Sciences
title Exploring Digital Conversation Corpora with Process Mining
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