Quality of public service through the SERVQUAL model: an analysis of Brazilian dissertations and theses

The public service is the context for meeting many social needs of citizens. With this, it is important that the services provided present quality and are satisfactory and effective for the population. From this, this article aims to carry out a bibliometric study in dissertations and theses prepare...

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Veröffentlicht in:	GeSec : Revista de Gestão e Secretariado 2023-12, Vol.14 (12), p.21145
Hauptverfasser:	Cezar, Fernando Vieira, Zucatto, Luis Carlos, Borba, Vanessa Tamires, Segatto, Sara Schafer
Format:	Artikel
Sprache:	por
Online-Zugang:	Volltext
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