Review of community pharmacy services: what is being performed, and where are the opportunities for improvement?
Objective: The aim of this review was to assess pharmacist and pharmacy services being provided and identify opportunities to improve patient satisfaction. Methods : Studies published between January 2006 and July 2016 examining patient satisfaction with pharmacy and pharmacist services, which were...
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Veröffentlicht in: | Integrated pharmacy research and practice 2021-01, Vol.9, p.79 |
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description | Objective: The aim of this review was to assess pharmacist and pharmacy services being provided and identify opportunities to improve patient satisfaction. Methods : Studies published between January 2006 and July 2016 examining patient satisfaction with pharmacy and pharmacist services, which were written in English, were identified in PubMed. Studies were excluded if they only looked at pharmacy student-provided services. Key findings: A total of 50 studies were ultimately included in the review. Of these studies, 28 examined services traditionally provided by community pharmacists such as dispensing and counseling, while 16 examined a new in-person service being offered by a pharmacy, and the remaining six involved a new technology-assisted service. While study findings were generally positive for patient satisfaction of pharmacy services, several opportunities were identified for pharmacies to improve. Conclusion: Overall, patient satisfaction is high across pharmacy services; however, this satisfaction is related to prior patient exposure to services and their level of expectation. Pharmacists have multiple opportunities to improve the services they provide, and there are additional services pharmacists may consider offering to expand their role within the health care system. Keywords: pharmacy, services, community, patient satisfaction |
doi_str_mv | 10.2147/IPRRS107612 |
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Methods : Studies published between January 2006 and July 2016 examining patient satisfaction with pharmacy and pharmacist services, which were written in English, were identified in PubMed. Studies were excluded if they only looked at pharmacy student-provided services. Key findings: A total of 50 studies were ultimately included in the review. Of these studies, 28 examined services traditionally provided by community pharmacists such as dispensing and counseling, while 16 examined a new in-person service being offered by a pharmacy, and the remaining six involved a new technology-assisted service. While study findings were generally positive for patient satisfaction of pharmacy services, several opportunities were identified for pharmacies to improve. Conclusion: Overall, patient satisfaction is high across pharmacy services; however, this satisfaction is related to prior patient exposure to services and their level of expectation. Pharmacists have multiple opportunities to improve the services they provide, and there are additional services pharmacists may consider offering to expand their role within the health care system. 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Methods : Studies published between January 2006 and July 2016 examining patient satisfaction with pharmacy and pharmacist services, which were written in English, were identified in PubMed. Studies were excluded if they only looked at pharmacy student-provided services. Key findings: A total of 50 studies were ultimately included in the review. Of these studies, 28 examined services traditionally provided by community pharmacists such as dispensing and counseling, while 16 examined a new in-person service being offered by a pharmacy, and the remaining six involved a new technology-assisted service. While study findings were generally positive for patient satisfaction of pharmacy services, several opportunities were identified for pharmacies to improve. Conclusion: Overall, patient satisfaction is high across pharmacy services; however, this satisfaction is related to prior patient exposure to services and their level of expectation. Pharmacists have multiple opportunities to improve the services they provide, and there are additional services pharmacists may consider offering to expand their role within the health care system. Keywords: pharmacy, services, community, patient satisfaction</description><subject>Drugstores</subject><subject>Medical research</subject><subject>Medicine, Experimental</subject><subject>Patient compliance</subject><subject>Patient satisfaction</subject><subject>Pharmacy</subject><issn>2230-5254</issn><issn>2230-5254</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2021</creationdate><recordtype>article</recordtype><sourceid/><recordid>eNptkE1LAzEQhoMoWGpP_oGAV1fztZvUi5TiR6Gg1N5LmkzaSLNZkrWl_96IHnqQYZhh5nlfmEHompI7RoW8n70vFh-UyIayMzRgjJOqZrU4P-kv0SjnT0IIZXQsOB2gbgF7DwccHTYxhK_W90fcbXUK2hxxhrT3BvIDPmx1j33Ga_DtBneQXEwB7C3WrS1LSIB1yX4LOHZdTP2Pk4eMC4d96FLcQ4C2f7xCF07vMoz-6hAtn5-W09dq_vYym07m1aaRpOJKa2u4pWAsB8mlJJbVYJlRjhilrTDNWrOxtFAOZkJrJ5ViY7umBJQSfIhufm03egcr37rYJ22Cz2Y1aWomeHkAKdTdP1QJC8Gb2ILzZX4i-Aa5Mm0u</recordid><startdate>20210131</startdate><enddate>20210131</enddate><creator>Melton, Brittany L</creator><creator>Lai, Zoe</creator><general>Dove Medical Press Limited</general><scope/></search><sort><creationdate>20210131</creationdate><title>Review of community pharmacy services: what is being performed, and where are the opportunities for improvement?</title><author>Melton, Brittany L ; Lai, Zoe</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-g670-38aadc3d1ecd3e73770d25ed2c8f0c8ad4c6ba297de07624aaf78829db10e8843</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2021</creationdate><topic>Drugstores</topic><topic>Medical research</topic><topic>Medicine, Experimental</topic><topic>Patient compliance</topic><topic>Patient satisfaction</topic><topic>Pharmacy</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Melton, Brittany L</creatorcontrib><creatorcontrib>Lai, Zoe</creatorcontrib><jtitle>Integrated pharmacy research and practice</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Melton, Brittany L</au><au>Lai, Zoe</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Review of community pharmacy services: what is being performed, and where are the opportunities for improvement?</atitle><jtitle>Integrated pharmacy research and practice</jtitle><date>2021-01-31</date><risdate>2021</risdate><volume>9</volume><spage>79</spage><pages>79-</pages><issn>2230-5254</issn><eissn>2230-5254</eissn><abstract>Objective: The aim of this review was to assess pharmacist and pharmacy services being provided and identify opportunities to improve patient satisfaction. Methods : Studies published between January 2006 and July 2016 examining patient satisfaction with pharmacy and pharmacist services, which were written in English, were identified in PubMed. Studies were excluded if they only looked at pharmacy student-provided services. Key findings: A total of 50 studies were ultimately included in the review. Of these studies, 28 examined services traditionally provided by community pharmacists such as dispensing and counseling, while 16 examined a new in-person service being offered by a pharmacy, and the remaining six involved a new technology-assisted service. While study findings were generally positive for patient satisfaction of pharmacy services, several opportunities were identified for pharmacies to improve. Conclusion: Overall, patient satisfaction is high across pharmacy services; however, this satisfaction is related to prior patient exposure to services and their level of expectation. Pharmacists have multiple opportunities to improve the services they provide, and there are additional services pharmacists may consider offering to expand their role within the health care system. Keywords: pharmacy, services, community, patient satisfaction</abstract><pub>Dove Medical Press Limited</pub><doi>10.2147/IPRRS107612</doi></addata></record> |
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source | Taylor & Francis Open Access; DOAJ Directory of Open Access Journals; Dove Press Free; PubMed Central Open Access; EZB-FREE-00999 freely available EZB journals; PubMed Central |
subjects | Drugstores Medical research Medicine, Experimental Patient compliance Patient satisfaction Pharmacy |
title | Review of community pharmacy services: what is being performed, and where are the opportunities for improvement? |
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