Turning the Tables: The Psychology of Design for High-volume Restaurants

Environmental psychology can be applied to create restaurant settings that encourage and support high customer volume. That is, a restaurant's physical environment can be designed to encourage both fast table turns and high customer satisfaction using basic psychological principles. For example...

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Veröffentlicht in:	The Cornell hotel and restaurant administration quarterly 1999-06, Vol.40 (3), p.56-63
1. Verfasser:	Robson, Stephani K.A.
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer relations Customer satisfaction Management Psychological aspects Restaurant management Restaurants
Online-Zugang:	Volltext
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