A Stakeholder Approach to Strategic Performance Measurement: A model for measuring a company's performance helps all members--customers, suppliers, employees, and community--understand and evaluate their contributions and expectations. By focusing on the secondary processes for achieving primary objectives, such as profit, the system provides a tool for monitoring implicit and explicit contractual relationships with stakeholders

A Stakeholder Approach to Strategic Performance Measurement: A model for measuring a company's performance helps all members--customers, suppliers, employees, and community--understand and evaluate their contributions and expectations. By focusing on the secondary processes for achieving primary objectives, such as profit, the system provides a tool for monitoring implicit and explicit contractual relationships with stakeholders

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Bibliographische Detailangaben
Veröffentlicht in:Sloan management review 1997-03, Vol.38 (3), p.25
Hauptverfasser: Atkinson, Anthony A, Waterhouse, John H, Wells, Robert B
Format: Artikel
Sprache:eng
Schlagworte:
Outsourcing
Quality control
Quality management
Workers
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