An Empirical Analysis of Contract Structures in IT Outsourcing

Outsourcing of information technology (IT) services has received much attention in the information systems (IS) literature. However, considerably less attention has been paid to actual contract structures used in IT outsourcing (ITO). Examining contract structures yields important insights into how...

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Veröffentlicht in:	Information systems research 2009-12, Vol.20 (4), p.484-506
Hauptverfasser:	Chen, Yuanyuan, Bharadwaj, Anandhi
Format:	Artikel
Sprache:	eng
Schlagworte:	Alternative dispute resolution Analysis Computer software Computers Contingency planning Contract management Contract provisions contract structure Contracts Fixed price contracts Hypotheses Information storage and retrieval systems Information systems Information technology IT outsourcing contract Outsourcing Performance management Price fixing Property rights Services Studies time and materials contracts Transaction costs Vendors
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