Template Use and the Effectiveness of Knowledge Transfer

This paper is a direct empirical examination of the fundamental claim that use of templates enhances the effectiveness of knowledge transfer. We explore the effect of template use through an eight-year, in-depth field investigation of Rank Xerox (now Xerox Europe). The field investigation covers thr...

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Veröffentlicht in:	Management science 2007-11, Vol.53 (11), p.1716-1730
Hauptverfasser:	Jensen, Robert J, Szulanski, Gabriel
Format:	Artikel
Sprache:	eng
Schlagworte:	Applied sciences Business organization Business structures Business studies Case studies Competitive advantage Computer science control theory systems Computer software Economic efficiency Effectiveness Electronics industry Empirical knowledge Europe Evaluation Exact sciences and technology exploitation of organizational capabilities Firm modelling Information systems. Data bases Information technology Knowledge management Knowledge transfer Management Management science Marketing strategies Memory organisation. Data processing Office equipment industry Operational research and scientific management Operational research. Management science Organizational learning Rank Xerox Referents replication Revenue Sales personnel Software Studies Telephones templates
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