Engineering Trust: Reciprocity in the Production of Reputation Information

Reciprocity in feedback giving distorts the production and content of reputation information in a market, hampering trust and trade efficiency. Guided by feedback patterns observed on eBay and other platforms, we run laboratory experiments to investigate how reciprocity can be managed by changes in...

Ausführliche Beschreibung

Gespeichert in:

Bibliographische Detailangaben
Veröffentlicht in:	Management science 2013-02, Vol.59 (2), p.265-285
Hauptverfasser:	Bolton, Gary, Greiner, Ben, Ockenfels, Axel
Format:	Artikel
Sprache:	eng
Schlagworte:	Analysis Auctions Behavior Behavioral economics Behavioral sciences Computer services industry Customer feedback Customer relations Design eBay Economic efficiency Efficiency Efficient markets Electronic commerce Engineering Experimental economics Feedback (Psychology) Information economics Information feedback Information management Internet Management science market design Microeconomics Negative feedback Organizational behaviour Positive feedback Prices Rating services reciprocity Reciprocity (Commerce) Reliability reputation Reputations Retaliation Studies Telecommunications Trade theory Trust U.S.A
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Schreiben Sie den ersten Kommentar!