User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority
This paper presents a longitudinal case study in which six Human-Computer Interaction (HCI) researchers worked extensively in an action research cooperation with a public authority over a period of four years. The purpose of the cooperation was to increase the focus on usability in the authority, an...
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| Veröffentlicht in: | International journal of technology and human interaction 2009-07, Vol.5 (3), p.13-53 |
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| container_title | International journal of technology and human interaction |
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| creator | Gulliksen, Jan Cajander, Åsa Sandblad, Bengt Eriksson, Elina Kavathatzopoulos, Iordanis |
| description | This paper presents a longitudinal case study in which six Human-Computer Interaction (HCI) researchers worked extensively in an action research cooperation with a public authority over a period of four years. The purpose of the cooperation was to increase the focus on usability in the authority, and the main research question was how user centered systems design and increased awareness on work environment in relation to computer usage could promote organizational change in a public authority. The overarching research approach in this project has been action research and the data used in this paper is derived from an evaluation performed at the end of the project, as well as through our experiences from working with the project. The results involve aspects relating to organizational issues, management support, strategic documents and end-user participation. Moreover the results include methodological support for bringing users and developers closer together and individual and organizational attitudes to development. The purpose of this paper is to make some general conclusions on how to bring about change when approaching a large public authority with the purpose of introducing usability and user centered systems design. |
| doi_str_mv | 10.4018/jthi.2009070102 |
| format | Article |
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The purpose of the cooperation was to increase the focus on usability in the authority, and the main research question was how user centered systems design and increased awareness on work environment in relation to computer usage could promote organizational change in a public authority. The overarching research approach in this project has been action research and the data used in this paper is derived from an evaluation performed at the end of the project, as well as through our experiences from working with the project. The results involve aspects relating to organizational issues, management support, strategic documents and end-user participation. Moreover the results include methodological support for bringing users and developers closer together and individual and organizational attitudes to development. The purpose of this paper is to make some general conclusions on how to bring about change when approaching a large public authority with the purpose of introducing usability and user centered systems design.</description><identifier>ISSN: 1548-3908</identifier><identifier>ISSN: 1548-3916</identifier><identifier>EISSN: 1548-3916</identifier><identifier>DOI: 10.4018/jthi.2009070102</identifier><language>eng</language><publisher>Hershey: IGI Global</publisher><subject>Action research ; Attitudes ; Cooperation ; Developers ; End users ; Evaluation ; Field Studies ; Human ; Human-computer interface ; Information technology ; Informationsteknik ; Management ; Management Perspectives ; Organizational aspects ; Organizational Change ; Public Authority ; Research projects ; Stress ; Systems design ; Systems Development Models ; TECHNOLOGY ; TEKNIKVETENSKAP ; Usability ; Usability Index ; Usability Policy ; User Centred Systems Design ; User Participation ; Vision Seminars ; Work Environment ; Working conditions</subject><ispartof>International journal of technology and human interaction, 2009-07, Vol.5 (3), p.13-53</ispartof><rights>COPYRIGHT 2009 IGI Global</rights><rights>Copyright © 2009, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>230,314,780,784,885,27922,27923</link.rule.ids><backlink>$$Uhttps://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-47958$$DView record from Swedish Publication Index$$Hfree_for_read</backlink><backlink>$$Uhttps://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-100307$$DView record from Swedish Publication Index$$Hfree_for_read</backlink></links><search><creatorcontrib>Gulliksen, Jan</creatorcontrib><creatorcontrib>Cajander, Åsa</creatorcontrib><creatorcontrib>Sandblad, Bengt</creatorcontrib><creatorcontrib>Eriksson, Elina</creatorcontrib><creatorcontrib>Kavathatzopoulos, Iordanis</creatorcontrib><title>User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority</title><title>International journal of technology and human interaction</title><description>This paper presents a longitudinal case study in which six Human-Computer Interaction (HCI) researchers worked extensively in an action research cooperation with a public authority over a period of four years. The purpose of the cooperation was to increase the focus on usability in the authority, and the main research question was how user centered systems design and increased awareness on work environment in relation to computer usage could promote organizational change in a public authority. The overarching research approach in this project has been action research and the data used in this paper is derived from an evaluation performed at the end of the project, as well as through our experiences from working with the project. The results involve aspects relating to organizational issues, management support, strategic documents and end-user participation. Moreover the results include methodological support for bringing users and developers closer together and individual and organizational attitudes to development. 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| fulltext | fulltext |
| identifier | ISSN: 1548-3908 |
| ispartof | International journal of technology and human interaction, 2009-07, Vol.5 (3), p.13-53 |
| issn | 1548-3908 1548-3916 1548-3916 |
| language | eng |
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| source | Alma/SFX Local Collection |
| subjects | Action research Attitudes Cooperation Developers End users Evaluation Field Studies Human Human-computer interface Information technology Informationsteknik Management Management Perspectives Organizational aspects Organizational Change Public Authority Research projects Stress Systems design Systems Development Models TECHNOLOGY TEKNIKVETENSKAP Usability Usability Index Usability Policy User Centred Systems Design User Participation Vision Seminars Work Environment Working conditions |
| title | User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority |
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