TQM in a Computer Lab

At the Purdue University School of Technology (PST) at Columbus, Indiana, the Total Quality Management (TQM) philosophy was used in the computer laboratories to better meet student needs. A customer satisfaction survey was conducted to gather data on lab facilities, lab assistants, and hardware/soft...

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Bibliographische Detailangaben
Hauptverfasser:	Swanson, Dewey A, Phillips, Julie A
Format:	Report
Sprache:	eng
Schlagworte:	Computer Centers Computer Uses in Education Customer Satisfaction Evaluation Methods Higher Education Improvement Programs Laboratories Purdue University IN Quality Control Questionnaires Student Assistants Student Needs Student Surveys Total Quality Management User Needs (Information) User Satisfaction (Information)
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