Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment

A network system for enabling voice interaction between communications-center applications and human agents remote from the center has a primary server connected to the network the server controlling at least one routing point used by the center, a secondary server connected to the network the secon...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Ryabchun Andriy, Anisimov Nikolay, Makagon Petr
Format: Patent
Sprache:eng
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