Simulating real user issues in support environments

Simulating real user issues in support environments

Methods, systems, and computer-readable and executable instructions are provided for simulating real user issues in support environments. Simulating real user issues in support environments can include providing stored data related to a real user issue associated with an application to a support dev...

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Hauptverfasser: Gopshtein Michael, Kenigsberg Eyal, Nitsan Amichai
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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creator Gopshtein Michael
Kenigsberg Eyal
Nitsan Amichai
description Methods, systems, and computer-readable and executable instructions are provided for simulating real user issues in support environments. Simulating real user issues in support environments can include providing stored data related to a real user issue associated with an application to a support device having the ability to modify the application, the stored data can include network traffic associated with a user device in a live environment and inputs provided via the user device. Simulating real user issues in support environments can include causing the support device to simulate the real user issue using the stored data.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
title Simulating real user issues in support environments
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