Behavioral performance analysis using four-dimensional graphs

Systems and methods described herein enable call center managers to identify behavioral drivers for improving call agents' performance. A computing device obtains call data for multiple calls received at a call center and plots individual calls of the multiple calls, based on the call data, aga...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Challa Vijaya R, Khalil Manah M, Ghanem Ehssan
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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