Facilitating user incident reports

With a computer processor, access is obtained to a sorted global tuple list of incident types, each tuple of which includes at least an incident identifier, a corresponding incident type, a corresponding context, and a corresponding impact factor. The latter specifies importance of solving the corresponding incident type in the corresponding context. Each tuple of the global tuple list is sorted by decreasing order of impact factor. At the computer processor, context information is obtained for at least one remote computing device; based on the context information and the sorted global tuple list, the computer processor sends, over a telecommunications infrastructure, data which causes an incident reporting display on the remote computing device to be re-ordered in accordance with the impact factors as they are ranked in accordance with the context information for the at least one remote computing device.