Normalizing electronic communications using feature sets

Electronic communications can be normalized using feature sets. For example, an electronic representation of a noncanonical communication can be received, and multiple candidate canonical versions of the noncanonical communication can be determined. A first feature set representative of the noncanonical communication can be determined by splitting the noncanonical communication into at least one n-gram and at least one k-skip-n-gram. Multiple comparison feature sets can be determined by splitting multiple terms in training data into respective comparison feature sets. Multiple Jaccard index values can be determined using the first feature set and the multiple comparison feature sets. A subset of the multiple terms in the training data in which an associated Jaccard index value exceeds a threshold can be selected. The subset of the multiple terms can be included in the multiple candidate canonical versions. A normalized version of the noncanonical communication can be selected from the multiple candidate canonical versions.