System and method for tracking web interactions with real time analytics

A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user'...

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Hauptverfasser:	MARCO YUVAL, HABA SHLOMI, LIBERMAN BEN-AMI HADAS, DAMTY NAAMA, BARUCH UZI, PORTMAN LEON, FRENKEL ASSAF, ETSION YOHAY, RONEN YIZHAR, GOLAN YOSEF, CHER IGOR, SMITH IFTACH
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
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creator	MARCO YUVAL HABA SHLOMI LIBERMAN BEN-AMI HADAS DAMTY NAAMA BARUCH UZI PORTMAN LEON FRENKEL ASSAF ETSION YOHAY RONEN YIZHAR GOLAN YOSEF CHER IGOR SMITH IFTACH
description	A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.
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subjects	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
title	System and method for tracking web interactions with real time analytics
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