Method, system and software for implementing an automated call routing application in a speech enabled call center environment

A system, method and software for implementing an automated call routing application in a speech enabled call center environment are provided. In operation, the invention provides for the identification of a call center transaction selection from a natural language user utterance and the invocation...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	KNOTT BENJAMIN A, GOLDSTEIN MARC, KORTH SARAH, BUSHEY ROBERT R
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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