Routing communication sessions in a contact center

A system for routing communication sessions between a contact and an agent of a contact center is disclosed. The system is arranged to simultaneously connect more than one contact to an agent of the contact center capable of simultaneously handling a plurality of contacts. Typically, the contacts co...

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Bibliographische Detailangaben

Hauptverfasser:	MURRAY DAVID, COSTELLO JOHN, FLANNERY PETER, TYNAN HUGH, MORAN THOMAS, DOOLEY ENDA
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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