Multimodal interactive voice response system

Multimodal interactive voice response system

Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the...

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Hauptverfasser: BOUZID AHMED TEWFIK, RENNYSON DAVID JAMES, DURGANI PRAKASH BHAGWAN, PERERA PRASANNA SAJEEWA NALEEN, SAYLOR MICHAEL JERRY
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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creator BOUZID AHMED TEWFIK
RENNYSON DAVID JAMES
DURGANI PRAKASH BHAGWAN
PERERA PRASANNA SAJEEWA NALEEN
SAYLOR MICHAEL JERRY
description Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
title Multimodal interactive voice response system
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