Method for agent scheduling for revenue and service channels in a skills-based routing environment

The present invention provides a method for staffing and scheduling agents for revenue and service channels in a skills-based routing environment. Initially, the invention receives forecasts of number of contacts, average handling times, agent shrinkage and sales ratios for a planning period from a...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	AYKIN TURGUT
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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