Automated passcode recovery in an interactive voice response system

The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recovery question to authenticate the cal...

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1. Verfasser: SIMPSON ANITA HOGANS
Format: Patent
Sprache:eng
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Zusammenfassung:The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recovery question to authenticate the caller.