System and method for integrated supply chain and contact center management

The present invention provides a method and system for integrated supply chain and contact center planning. First, the system and method of the invention obtains forecasts of contacts expected, average handling times, agent shrinkage and sales ratios with and without backorders over a planning perio...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	AYKIN TURGUT
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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