System and method for the establishment of a connection between a contact requester and a communications center

System and method for the establishment of a connection between a contact requester and a communications center

A system for establishing a connection between a contact requester (i.e. a potential customer) and a communications center is disclosed. The system has a message receiver which accepts a message from a communications device, such as a mobile telephone or a PDA, and a contact number. The contact numb...

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1. Verfasser: ANTILLI DAVIDE
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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creator ANTILLI DAVIDE
description A system for establishing a connection between a contact requester (i.e. a potential customer) and a communications center is disclosed. The system has a message receiver which accepts a message from a communications device, such as a mobile telephone or a PDA, and a contact number. The contact number is usually the number of the mobile telephone or PDA. The system has furthermore a parser for parsing the message and identifying one or more identifiers in the message, including a destination identifier. The destination identifier indicates the number of a communications center, such as a call center, to which the message should be sent. A connector in the system uses the destination identifier and the contact number to establish a connection between a requested one of the communications centers and the contact requester.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
title System and method for the establishment of a connection between a contact requester and a communications center
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