Apparatus and method for extensible real-time workflows

A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompi...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	LIN FUNG-WAH, CHAN ALEX YIU-MAN, OKITA GLEN KAZUMI, THOMAS BINU, AGARWAL SURESH KUMAR, HO ROY SING, POON STANLEY KA-HUNG
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING PHYSICS
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