Apparatus and method for extensible real-time workflows

Apparatus and method for extensible real-time workflows

A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompi...

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Hauptverfasser: LIN FUNG-WAH, CHAN ALEX YIU-MAN, OKITA GLEN KAZUMI, THOMAS BINU, AGARWAL SURESH KUMAR, HO ROY SING, POON STANLEY KA-HUNG
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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creator LIN FUNG-WAH
CHAN ALEX YIU-MAN
OKITA GLEN KAZUMI
THOMAS BINU
AGARWAL SURESH KUMAR
HO ROY SING
POON STANLEY KA-HUNG
description A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.
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subjects CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
title Apparatus and method for extensible real-time workflows
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