Method and system for distributing outbound telephone calls

Method and system for distributing outbound telephone calls

A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module including pools and queues. The di...

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Hauptverfasser: DUNCAN DANIEL N, RODENBUSCH RICHARD
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
SELECTING
TELEPHONIC COMMUNICATION
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creator DUNCAN DANIEL N
RODENBUSCH RICHARD
description A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module including pools and queues. The distribution module places the call records into the pools and transfers less than all of the call records to the queues to allow for calling by the dialing devices at peak efficiency. The distribution module transfers the queues to the dialing devices so that the dialing device can place telephone calls. The distribution module monitors the queues to determine when to send additional call records to the queues. In addition, distribution module monitors the results of the call records and updates the call records in the pools so that call records with unsuccessful outcomes can be safely called again later in the day.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
SELECTING
TELEPHONIC COMMUNICATION
title Method and system for distributing outbound telephone calls
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