Rules based ticketing for self-scheduling of appointments

A system to allow self-scheduling of appointments via an electronic network. The electronic network is configured to permit secure access thereto by a service recipient. The system comprises a self-scheduling server coupled to the electronic network for secure communications therewith. The self-sche...

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Bibliographische Detailangaben
Hauptverfasser:	DVORAK CARL D, RANA SUMIT S
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A system to allow self-scheduling of appointments via an electronic network. The electronic network is configured to permit secure access thereto by a service recipient. The system comprises a self-scheduling server coupled to the electronic network for secure communications therewith. The self-scheduling server is adapted to receive appointment scheduling requests from the service recipient securely via the electronic network The self-scheduling server includes a processor which is coupled to a rule base, to a scheduling database, and receives the appointment scheduling requests. The processor is operable upon the appointment scheduling requests to authorize the appointment scheduling request to send appointment schedule information to the scheduling database for inclusion therein and to send an appointment acknowledgment to the service recipient securely via the electronic network.