Telephone call center management system which supports multi-user and separate private applications

A telephone call center management system capable of simultaneously operating at least two separate telephony applications. A first group of agents is assigned to service a first telephone application. A first telephony center supervisor is assigned to at least view the operation of at least the fir...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	SMITH, B. SCOTT, CARNEY, MICHAEL S, DUNN, JUDITH A
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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