Work at home agent ACD call distribution

An arrangement for providing Automatic Call Distribution (ACD) service from a mixture of local and remote agents. The remote agents are connected via a voice connection to the home switch of the ACD and voice data connection to a Home Agent Server (HAS). The HAS passes call event data to a Managemen...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	SAND, PAUL R
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY SELECTING TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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