ISSUE ASSIGNMENT WITH HOP FEEDBACK

Systems and methods are provided for assigning an issue for resolution using natural language processing (NLP) and updating recognition scores for individual/teams accurately redirecting an issue to a different individual/team having a greater ability to resolve it. An issue is analyzed using NLP, a...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Hicks, Andrew C. M, Werner, John S, Frota, Rafaela, Gholami, Faezeh
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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