Scoring And Prioritizing Missed Communications

Scoring And Prioritizing Missed Communications

A communications monitoring software identifies first communications between a user and other users. The communications monitoring software associates respective communication scores with the first communications based on respective identified communications features of the first communications. Wit...

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Hauptverfasser: Hong, Jonathan Kwan, Williams, Michael Richard
Format: Patent
Sprache:eng
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ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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creator Hong, Jonathan Kwan
Williams, Michael Richard
description A communications monitoring software identifies first communications between a user and other users. The communications monitoring software associates respective communication scores with the first communications based on respective identified communications features of the first communications. With respect to each audio-only communication of the first communications, the identified communications features include at least two of a number of users in the each audio-only communication; whether the user enabled a microphone associated with the user; whether another user in the each audio-only communication enabled a microphone associated with the another user; a total amount of time that the user spoke; or a total amount of time that the another user spoke. The communications monitoring software identifies a subset of second communications based on the respective communication scores associated with the first communications. The subset of the second communications are presented in a user interface to the user.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
title Scoring And Prioritizing Missed Communications
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