INTER-CHANNEL CONTEXT TRANSFER INTERMEDIARY

Techniques described herein relate to inter-channel transfer at an automated contact center, in order to transfer communication sessions from a first channel to a second channel. In addition to channel transfer operations, communication session context data can be transferred from the first channel...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Gupta, Amit, Saraf, Ritesh
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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