AUTOMATED CALL SUMMARIZATION BASED ON FILTERED UTTERANCES

Systems and methods for automated summarization of customer service calls in a specialized field, such as medical services and insurance, are disclosed. Call transcripts are processed to determine the utterances and corresponding speakers in a customer service call. A feature vector is generated for...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Hasan, Sheikh Sadid Al, Churgin, Matthew A, Telukuntla, Prasad
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TELEPHONIC COMMUNICATION
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