ARTIFICIAL INTELLIGENCE EXPLAINABILITY FOR INTENT CLASSIFICATION

Systems and methods for providing an explainability framework for use with AI systems are described. In one example, such an AI explainability system for intent classification uses a surrogate Bert-Siamese model approach. For example, a prediction from an intent classification model is paired with a top matching sentence and used as input to train a Bert-Siamese model for sentence similarity. Using the sentence similarity, the token/word level embedding can be extracted from attention weights of the sentences and correlations between query tokens/words, and the best matching sentences may be used for explanations.