OPERATION CONTENT PRESENTATION METHOD, OPERATION CONTENT PRESENTATION DEVICE, AND OPERATION CONTENT PRESENTATION SYSTEM

OPERATION CONTENT PRESENTATION METHOD, OPERATION CONTENT PRESENTATION DEVICE, AND OPERATION CONTENT PRESENTATION SYSTEM

A technique of providing operation information on the same failure and management operation to an IT-service providing system of a different configuration is provided. The operation information can be shared among a plurality of environments and thus the operation cost can be reduced. An operation c...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: TAMESHIGE, Takashi, KITAWAKI, Jun
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A technique of providing operation information on the same failure and management operation to an IT-service providing system of a different configuration is provided. The operation information can be shared among a plurality of environments and thus the operation cost can be reduced. An operation content presentation device has a storage device that stores a software mapping table storing information on software used by each of organizations, an operation mapping table storing information on an operation of a same content for a predetermined operation, and an operation target table listing operation targets of the respective organizations. The processor performs commonization of an operation content corresponding to a response content among the organizations, using each of these tables, and outputs, using a response content of one of the organizations as an input, an operation content of another one of the organizations similar to the operation content corresponding to the response content.