DISAMBIGUATION OF MULTIPLE CALLERS USING A SHARED COMMUNICATION SOURCE

DISAMBIGUATION OF MULTIPLE CALLERS USING A SHARED COMMUNICATION SOURCE

Systems and methods for automated caller profile generation and identification. One example method includes receiving, from a service answering point, a service call from a caller. The method includes determining, with an electronic processor, based on a content of the service call, a call character...

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Hauptverfasser: Krishnamurthy, Amruthavarshini Hiriyur, Ramamoorthy, Divya, Frommelt, Brian J
Format: Patent
Sprache:eng
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ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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creator Krishnamurthy, Amruthavarshini Hiriyur
Ramamoorthy, Divya
Frommelt, Brian J
description Systems and methods for automated caller profile generation and identification. One example method includes receiving, from a service answering point, a service call from a caller. The method includes determining, with an electronic processor, based on a content of the service call, a call characteristic. The method includes generate a preliminary caller profile based on the call characteristic. The method includes comparing the preliminary caller profile to each of a plurality of existing caller profiles retrieved from a database storing caller profile data for a plurality of callers to generate, for each of the plurality of existing caller profiles, an association score based on the comparison. The method includes presenting data about the caller from the existing caller profile on a call-taking terminal of the service answering point assigned to the service call when the association score for one of the plurality of existing caller profiles exceeds an association threshold.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
title DISAMBIGUATION OF MULTIPLE CALLERS USING A SHARED COMMUNICATION SOURCE
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