SAAS APPLICATION FEATURE BENCHMARKING IN A SAAS MANAGEMENT PLATFORM
A non-transitory computer-readable medium having program instructions for a method implemented in a software as a service (SaaS) management platform, includes: accessing a respective plurality of SaaS applications, to obtain customer event data from SaaS applications to which customers subscribe; pe...
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| creator | Chen, Mengsu Aggarwal, Ashish Parameshwar, Suresh |
| description | A non-transitory computer-readable medium having program instructions for a method implemented in a software as a service (SaaS) management platform, includes: accessing a respective plurality of SaaS applications, to obtain customer event data from SaaS applications to which customers subscribe; periodically aggregating the event data for each SaaS application over a moving time window to generate customer usage data indicating use of SaaS application features; anonymizing the customer usage data for the SaaS applications across the plurality of customers of the SMP to generate anonymized usage data; responsive to a request from a client device, reading the anonymized usage data for a given SaaS application, defining a cohort of anonymized customers, generating benchmarks defining median use of respective features of the given SaaS application by the anonymized customers, and returning the benchmarks to the client device. |
| format | Patent |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | SAAS APPLICATION FEATURE BENCHMARKING IN A SAAS MANAGEMENT PLATFORM |
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