PREDICTIVE CASE SOLVABILITY SCORE SYSTEM WITH ACTION RECOMMENDATIONS BASED ON DETECTED TRENDS

PREDICTIVE CASE SOLVABILITY SCORE SYSTEM WITH ACTION RECOMMENDATIONS BASED ON DETECTED TRENDS

Technical methods, devices, and systems disclosed herein provide a predictive case-solvability score service. The predictive case-solvability score service generates case solvability scores for cases, detects events that signal those scores should be updated, updates a machine-learning model over ti...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: PUGH, BRIAN, SCHULER, FRANCESCA, MILLER, TRENT J, TINE, STEVEN D, RUSSO, PIETRO, ESPLIN, CHAD
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:Technical methods, devices, and systems disclosed herein provide a predictive case-solvability score service. The predictive case-solvability score service generates case solvability scores for cases, detects events that signal those scores should be updated, updates a machine-learning model over time to ensure current trends in recent data are reflected, and identifies specific actions to recommend for increasing those scores. Furthermore, the predictive case-solvability score service provides an interface that allows users to perceive trends in case-solvability scores over time and to execute some of the specific recommended actions.