DEVICE-BASED AUDIO PROCESSING FOR ENHANCED CUSTOMER SUPPORT

A text representation is received from a virtual assistant application on a user device. The text representation may be generated via a speech-to-text engine of the virtual assistant application from audio speech spoken by a customer. Device diagnostic data of the user device is also received from t...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Shelton, Timothy, Lau, Kevin, Stamm, Robert
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TELEPHONIC COMMUNICATION
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