CUSTOMER EXPERIENCE ANALYTICS

A method for configuring a selected application of a contact center to facilitate handling of incoming interactions. The method may include: collecting data; generating individual customer models and aggregated customer models, wherein the aggregated customer models each comprises an aggregation of...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	HARLEV, RON, KONIG, YOCHAI
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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