SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT

Systems and methods include identifying sets of communications using AB testing based on a difference in metadata values between the sets for a first type of metadata, determining at least one similarity between communications in a first set based on metadata values of a second type of metadata, det...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: Wolf, Scott R, Dwyer, Michael C, Strand, Erik A, Kendrick, Scott A, Gallino, Jeffrey A, Salinas, Frank, Xue, Shaoyu
Format: Patent
Sprache:eng
Schlagworte:
Online-Zugang:Volltext bestellen
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
container_end_page
container_issue
container_start_page
container_title
container_volume
creator Wolf, Scott R
Dwyer, Michael C
Strand, Erik A
Kendrick, Scott A
Gallino, Jeffrey A
Salinas, Frank
Xue, Shaoyu
description Systems and methods include identifying sets of communications using AB testing based on a difference in metadata values between the sets for a first type of metadata, determining at least one similarity between communications in a first set based on metadata values of a second type of metadata, determining at least one similarity between the communications in the second set based on metadata values of the second type of metadata or a third type of metadata, comparing the at least one similarity from the first set to the at least one similarity of the second set to identify differences in metadata values or types of metadata, and determining, based on the differences, a suggested action for an agent for a future communication with respect to at least one of a desired script, a target phrase, or a desired acoustic characteristic.
format Patent
fullrecord <record><control><sourceid>epo_EVB</sourceid><recordid>TN_cdi_epo_espacenet_US2021120126A1</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>US2021120126A1</sourcerecordid><originalsourceid>FETCH-epo_espacenet_US2021120126A13</originalsourceid><addsrcrecordid>eNrjZLAPjgwOcfVVcPRzUfB1DfHwd1Fw8w9ScHRSCHENDvH0c1dwcgx2dVHw91Nw9vf1DfXzdHYM8QTz_EJc_UJ4GFjTEnOKU3mhNDeDsptriLOHbmpBfnxqcUFicmpeakl8aLCRgZGhoZGBoZGZo6ExcaoAD10rCg</addsrcrecordid><sourcetype>Open Access Repository</sourcetype><iscdi>true</iscdi><recordtype>patent</recordtype></control><display><type>patent</type><title>SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT</title><source>esp@cenet</source><creator>Wolf, Scott R ; Dwyer, Michael C ; Strand, Erik A ; Kendrick, Scott A ; Gallino, Jeffrey A ; Salinas, Frank ; Xue, Shaoyu</creator><creatorcontrib>Wolf, Scott R ; Dwyer, Michael C ; Strand, Erik A ; Kendrick, Scott A ; Gallino, Jeffrey A ; Salinas, Frank ; Xue, Shaoyu</creatorcontrib><description>Systems and methods include identifying sets of communications using AB testing based on a difference in metadata values between the sets for a first type of metadata, determining at least one similarity between communications in a first set based on metadata values of a second type of metadata, determining at least one similarity between the communications in the second set based on metadata values of the second type of metadata or a third type of metadata, comparing the at least one similarity from the first set to the at least one similarity of the second set to identify differences in metadata values or types of metadata, and determining, based on the differences, a suggested action for an agent for a future communication with respect to at least one of a desired script, a target phrase, or a desired acoustic characteristic.</description><language>eng</language><subject>ACOUSTICS ; CALCULATING ; COMPUTING ; COUNTING ; ELECTRIC COMMUNICATION TECHNIQUE ; ELECTRIC DIGITAL DATA PROCESSING ; ELECTRICITY ; MUSICAL INSTRUMENTS ; PHYSICS ; SPEECH ANALYSIS OR SYNTHESIS ; SPEECH OR AUDIO CODING OR DECODING ; SPEECH OR VOICE PROCESSING ; SPEECH RECOGNITION ; TELEPHONIC COMMUNICATION</subject><creationdate>2021</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&amp;date=20210422&amp;DB=EPODOC&amp;CC=US&amp;NR=2021120126A1$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,776,881,25543,76293</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&amp;date=20210422&amp;DB=EPODOC&amp;CC=US&amp;NR=2021120126A1$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>Wolf, Scott R</creatorcontrib><creatorcontrib>Dwyer, Michael C</creatorcontrib><creatorcontrib>Strand, Erik A</creatorcontrib><creatorcontrib>Kendrick, Scott A</creatorcontrib><creatorcontrib>Gallino, Jeffrey A</creatorcontrib><creatorcontrib>Salinas, Frank</creatorcontrib><creatorcontrib>Xue, Shaoyu</creatorcontrib><title>SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT</title><description>Systems and methods include identifying sets of communications using AB testing based on a difference in metadata values between the sets for a first type of metadata, determining at least one similarity between communications in a first set based on metadata values of a second type of metadata, determining at least one similarity between the communications in the second set based on metadata values of the second type of metadata or a third type of metadata, comparing the at least one similarity from the first set to the at least one similarity of the second set to identify differences in metadata values or types of metadata, and determining, based on the differences, a suggested action for an agent for a future communication with respect to at least one of a desired script, a target phrase, or a desired acoustic characteristic.</description><subject>ACOUSTICS</subject><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>ELECTRIC COMMUNICATION TECHNIQUE</subject><subject>ELECTRIC DIGITAL DATA PROCESSING</subject><subject>ELECTRICITY</subject><subject>MUSICAL INSTRUMENTS</subject><subject>PHYSICS</subject><subject>SPEECH ANALYSIS OR SYNTHESIS</subject><subject>SPEECH OR AUDIO CODING OR DECODING</subject><subject>SPEECH OR VOICE PROCESSING</subject><subject>SPEECH RECOGNITION</subject><subject>TELEPHONIC COMMUNICATION</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2021</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZLAPjgwOcfVVcPRzUfB1DfHwd1Fw8w9ScHRSCHENDvH0c1dwcgx2dVHw91Nw9vf1DfXzdHYM8QTz_EJc_UJ4GFjTEnOKU3mhNDeDsptriLOHbmpBfnxqcUFicmpeakl8aLCRgZGhoZGBoZGZo6ExcaoAD10rCg</recordid><startdate>20210422</startdate><enddate>20210422</enddate><creator>Wolf, Scott R</creator><creator>Dwyer, Michael C</creator><creator>Strand, Erik A</creator><creator>Kendrick, Scott A</creator><creator>Gallino, Jeffrey A</creator><creator>Salinas, Frank</creator><creator>Xue, Shaoyu</creator><scope>EVB</scope></search><sort><creationdate>20210422</creationdate><title>SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT</title><author>Wolf, Scott R ; Dwyer, Michael C ; Strand, Erik A ; Kendrick, Scott A ; Gallino, Jeffrey A ; Salinas, Frank ; Xue, Shaoyu</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_US2021120126A13</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng</language><creationdate>2021</creationdate><topic>ACOUSTICS</topic><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>ELECTRIC COMMUNICATION TECHNIQUE</topic><topic>ELECTRIC DIGITAL DATA PROCESSING</topic><topic>ELECTRICITY</topic><topic>MUSICAL INSTRUMENTS</topic><topic>PHYSICS</topic><topic>SPEECH ANALYSIS OR SYNTHESIS</topic><topic>SPEECH OR AUDIO CODING OR DECODING</topic><topic>SPEECH OR VOICE PROCESSING</topic><topic>SPEECH RECOGNITION</topic><topic>TELEPHONIC COMMUNICATION</topic><toplevel>online_resources</toplevel><creatorcontrib>Wolf, Scott R</creatorcontrib><creatorcontrib>Dwyer, Michael C</creatorcontrib><creatorcontrib>Strand, Erik A</creatorcontrib><creatorcontrib>Kendrick, Scott A</creatorcontrib><creatorcontrib>Gallino, Jeffrey A</creatorcontrib><creatorcontrib>Salinas, Frank</creatorcontrib><creatorcontrib>Xue, Shaoyu</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>Wolf, Scott R</au><au>Dwyer, Michael C</au><au>Strand, Erik A</au><au>Kendrick, Scott A</au><au>Gallino, Jeffrey A</au><au>Salinas, Frank</au><au>Xue, Shaoyu</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT</title><date>2021-04-22</date><risdate>2021</risdate><abstract>Systems and methods include identifying sets of communications using AB testing based on a difference in metadata values between the sets for a first type of metadata, determining at least one similarity between communications in a first set based on metadata values of a second type of metadata, determining at least one similarity between the communications in the second set based on metadata values of the second type of metadata or a third type of metadata, comparing the at least one similarity from the first set to the at least one similarity of the second set to identify differences in metadata values or types of metadata, and determining, based on the differences, a suggested action for an agent for a future communication with respect to at least one of a desired script, a target phrase, or a desired acoustic characteristic.</abstract><oa>free_for_read</oa></addata></record>
fulltext fulltext_linktorsrc
identifier
ispartof
issn
language eng
recordid cdi_epo_espacenet_US2021120126A1
source esp@cenet
subjects ACOUSTICS
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
title SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT
url https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-26T13%3A18%3A26IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-epo_EVB&rft_val_fmt=info:ofi/fmt:kev:mtx:patent&rft.genre=patent&rft.au=Wolf,%20Scott%20R&rft.date=2021-04-22&rft_id=info:doi/&rft_dat=%3Cepo_EVB%3EUS2021120126A1%3C/epo_EVB%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_id=info:pmid/&rfr_iscdi=true