REMOTE SUPPORT SYSTEM AND METHOD

A remote support communication system comprises a user terminal unit and an operator terminal unit. Said user terminal unit comprises a camera module configured to shoot video images of an object in order to acquire an ordered sequence of video frames forming a corresponding first video and a video transmission module configured to transmit the video frames to the operator terminal unit. Said operator terminal unit comprises a display and drawing module configured to display the video frames and allow an operator to generate digital graphic components to be superimposed on respective video frames; a graphic transmitter module configured to transmit said graphic components to the user terminal unit. The user terminal unit further comprises a graphic receiver module configured to receive, from the operator terminal unit, the digital graphic components; a display module configured to display a second video based on the video frames and the received digital graphic components; and a synchronization module configured to control the display module to display received digital graphic components superimposed on respective video frames.