INTERFACE SYNCHRONIZATION SYSTEM AND METHOD
A method, an apparatus, a system, and a computer program product for synchronizing a display context across a plurality of customer service applications. A computer system receives a service request from a first customer over one of a plurality of communication channels. The computer system accesses...
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| creator | Santos, Fernando Ressler, Nancy Syrquin, Michael Lafferty, Charles Frommelt, Dianne Murphy, Shawn Bonilla, Diego Iodice, Sarah Herman, Jennifer Harrison, Allison Wyman, Kimberly Petros, Steven |
| description | A method, an apparatus, a system, and a computer program product for synchronizing a display context across a plurality of customer service applications. A computer system receives a service request from a first customer over one of a plurality of communication channels. The computer system accesses a first customer service ticket within a first customer context displayed in a first graphical user interface of a first customer service application. The computer system accesses a set of customer service tools within the first customer context displayed in a second graphical user interface of a second application. The computer system synchronizes the display context across both the first graphical user interface of the first application and the second graphical user interface of the second application. |
| format | Patent |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | INTERFACE SYNCHRONIZATION SYSTEM AND METHOD |
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