AUTOMATED IDENTIFICATION OF HARDWARE AND SOFTWARE COMPONENTS RELEVANT TO INCIDENT REPORTS

An example embodiment relates to configuration items representing properties of one or more of computing devices or software applications deployed on a managed network. The example embodiment may involve a computing device: receiving an incident report to which no configuration item is linked; gener...

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Hauptverfasser: Epshtein, Tal, Steuer, Rotem
Format: Patent
Sprache:eng
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