METHOD AND SYSTEM FOR SERVICE AGENT ASSISTANCE OF ARTICLE RECOMMENDATIONS TO A CUSTOMER IN AN APP SESSION

A method and system for recommending articles including: receiving a customer request from the customer during the session; generating case data for a case, by an article recommender app; configuring a training set based on the subject and description data of the customer request; identifying, by an...

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Bibliographische Detailangaben

Hauptverfasser:	PENG, WeiPing, GOSWAMI, Anjan, CHENG, Na, CHEN, Ziwei, XIU, Pingping, SATISH, Suhas, WHITE, Peter Francis, GOVINDARAJAN, Jayesh, SAKHUJA, Aditya, HUFFMAN, Jacob Nathaniel, ASUR, Sitaram, VELASCO, Edgar Gerardo
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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